Kong Lava Ice

Shipping Policy

Domestic Shipping
Dear Customers, please be advised that carriers may experience delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order, so we recommend to wait patiently for up to 5 business days for tracking to update once you have received a tracking email. You may contact the carrier directly for an update on your order by using the tracking provided.

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. Once the order is packed and shipped, a notification with tracking information will be emailed.

Customers are fully responsible for entering the correct shipping addresses and are encouraged to check them prior to submitting an order and having a secure place for orders to be delivered. Please note that incorrect and incomplete address submissions will cause delays, returns, and other issues that will impact the successful shipping of your order. Once a package has been shipped, we cannot redirect it. Smoxygen.com  is neither responsible for the orders shipped to the incorrect address provided nor able to refund or replace orders shipped the incorrect address

LOST & UNDERLIVERED PACKAGES
Smoxygen.com is not responsible for lost or undelivered package. In case there are any issues arising from packages not being received, the customer must resolve the issue with the postal carrier in use. Smoxygen.com will provide all the information necessary to resolve the problem. All shipping issues must be reported within 48 hours of the last tracking update.

International Shipping

Smoygen.com ships internationally. The shipping rates are based on your location and the weight of your order.

Please note that the customs office at your country may impose additional duties and fees on your order, inspect it and even confiscate it. By placing an international order, you are agreeing and accepting all the risks and liabilities for importing tobacco into your country.
We advise you to contact your local customs agency for duty information and to be prepared to pay the duties if necessary. These charges are not included in your shipping cost and will not be reimbursed by Smoxygen.com. We are not responsible for enforcing the tobacco import laws of your country.

For orders returned to  Smoxygen.com from a customs office, customers will be refunded only the value of the products received. Shipping charges are non-refundable. Please note that in case of any return fees, those charges will be deducted from your refund of the returned items.

Please note that all the prices are listed in USD and will not be automatically converted into your local currency upon checkout. Smoxygen.com is not responsible for any conversion fees associated with international orders.

Some shipping methods may be unavailable for certain international locations.

Please keep in mind that international shipping times are merely estimates, and your package may arrive significantly later, depending on the efficiency of your country's post office and time spent at customs.

Thank you for shopping at Smoxygen Inc.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) 

refers to Smoxygen Inc, 239 New Rd, A 102, Parsippany NJ 07054.

Goods refer to the items offered for sale on the Service.

Order mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to Smoxygen Inc, accessible from Smoxygen.com

You refers to the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Order Cancellation Rights

Customers are entitled to cancel the within 2 business days or until the order is handled by carrier without giving any reason for doing so.

The deadline for returning an order is 14 days from the date it is received.

In order to exercise Your right of cancellation, a customer must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: info@smoxygen.com. Smoxygen.com will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the order, without any fees for reimbursement.

Returns Conditions

In order for the Goods to be eligible for a return, please make sure that:

Smoxygen.com reserves the right to refuse returns of any merchandise that does not meet the above mentioned conditions in our sole discretion.

Only regular priced Goods may be refunded. 

Please Note Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

Customers are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

Smoxygen Inc. 

239 New Rd., A 102 

Parsippany, NJ 07054

USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@smoxygen.com