Refund policy

Cancellation, Return, Exchange & Refund Policy

Smoxygen Inc.

At Smoxygen.com, we are committed to providing exceptional service and transparent policies to ensure a smooth shopping experience. Please carefully review the following policy regarding cancellations, returns, exchanges, and refunds.

Cancellation Rights

Customers are entitled to cancel their order within 2 business days of placement, or prior to dispatch by the carrier, whichever comes first. No reason is required for cancellation within this period.

Return Period

Customers have up to 14 days from the date of receipt of goods to initiate a return.

How to Cancel or Request a Return

To cancel your order or initiate a return, you must provide a clear written statement. Please contact us at:
📧 info@smoxygen.com

Exchange Process

  • To request an exchange, please contact our customer service team at info@smoxygen.com, providing your order number and the reason for the exchange request.

  • Our team will review your request to ensure it complies with our policy and notify you of the decision.

  • If approved, you will receive detailed instructions for returning the item.

  • Customers are responsible for return shipping costs unless the exchange is due to a defect or an error on our part.

  • Once we receive and inspect the returned item, the exchange will be processed, and a replacement will be shipped to you at no additional shipping cost.

Please note: Certain items are designated as final sale and are not eligible for exchange.

Refunds

  • Refunds will be processed within 14 days of receiving and inspecting the returned goods.

  • Refunds will be issued to the same payment method used during the original purchase.

  • Customers will not incur additional fees for refunds.

Return Conditions

To be eligible for a return, the following conditions must be met:

  1. The goods were purchased within the last 14 days.

  2. The goods are in their original packaging.

  3. The goods are unused and undamaged.

  4. Proof of purchase or receipt has been provided.

Smoxygen.com reserves the right to refuse returns that do not meet these conditions at our sole discretion.

Exclusions from Refunds

  • Only regular-priced items are eligible for refunds.

  • Items purchased on sale or promotional discounts are not eligible for refunds unless otherwise required by law.

Return Shipping Process

  • Customers are responsible for the cost and risk of returning items unless the return is due to a verified defect or fulfillment error on our part.

  • All returns must be sent to:

Smoxygen Inc.
165 Amboy Rd
Morganville, NJ 07751
USA

  • We strongly recommend using an insured and trackable shipping service. Refunds cannot be issued without confirmed receipt of the returned goods.

Contact Us

If you have any questions or require assistance regarding cancellations, returns, or exchanges, please contact our customer service team:
📧 info@smoxygen.com

We are here to assist you every step of the way and ensure your satisfaction.