Shipping policy

 

Shipping Policy — Smoxygen.com

Welcome to our online store! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below to understand how we process and deliver your orders.

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.

  • Please note that processing may take longer during peak seasons or promotional periods.

  • Orders are not shipped or delivered on weekends or holidays.

Shipping Rates and Delivery Estimates

  • Shipping rates are calculated at checkout based on the weight of your order and your shipping address.

  • We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping.

  • Delivery estimates will be provided during checkout based on the shipping method selected and your location.

Shipping Destinations

  • We currently ship to addresses within the United States and internationally.

  • For international orders, the buyer is responsible for any customs duties, taxes, or import-related fees.

Order Tracking

  • Once your order has been shipped, a tracking number will be emailed to you.

  • You can track the status of your shipment using the provided tracking information.

Shipping Confirmation and Order Status

  • You will receive a shipping confirmation email once your order has been dispatched.

  • This email will include your tracking number and an estimated delivery date.

Shipping Delays

  • While we strive to deliver all orders on time, shipping delays may occur due to factors beyond our control, such as weather conditions, customs processing delays, or carrier issues.

  • We appreciate your understanding and patience in these situations.

Lost or Stolen Packages

  • Smoxygen.com is not responsible for lost or stolen packages after they have been marked as delivered by the carrier.

  • Please ensure that someone is available to receive the package at the designated shipping address upon delivery.

  • In case of issues with non-received packages marked as delivered, the customer must resolve the issue directly with the postal carrier.

  • Smoxygen.com will provide all necessary information to assist with this process.

  • All shipping issues must be reported within 48 hours of the last tracking update.

Returned Packages & Non-Delivery

  • If for any reason your package is returned to us (due to an incorrect address, refusal to accept delivery, customs issues, or failure to collect the package), we will issue a refund for the product(s) once the returned item is received at our facility.

  • Original shipping costs are non-refundable, and any return shipping or customs fees incurred will be deducted from the refund amount.

Order Responsibility

  • Once a package has been shipped and tracking information has been provided, the order is considered fulfilled.

  • It is the customer’s responsibility to ensure that they are able to receive and collect the shipment at the shipping address provided.

  • By placing an order on our website, the customer agrees to the terms and conditions outlined in this policy.