Fantasia Coconut Charcoal is crafted from 100% natural coconut shells and delivers a high-performance burn for serious hookah smokers. Each peace is designed for maximum heat consistency with minimal ash and zero added chemicals, making it ideal for clean, flavorful sessions.
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Terms & Conditions
Welcome to our online store! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please review our shipping policy below to understand how we process and deliver your orders.
*Processing Time:*
- Orders are typically processed within 1-2 business days after payment confirmation. Please note that processing may take longer during peak seasons or promotional periods. Orders are not shipped or delivered on weekends or holidays.
*Shipping Rates and Delivery Estimates:*
- Shipping rates are calculated at checkout based on the weight of your order and your location. We offer a variety of shipping options to meet your needs, including standard, expedited, and express shipping.
- Delivery estimates will be provided during checkout based on the shipping method selected and your delivery address.
*Shipping Destinations:*
- We currently ship to addresses within the United States. For international shipping inquiries, please contact our customer service team for assistance.
*Order Tracking:*
- Once your order has been shipped, a tracking number will be emailed to you. You can track the status of your shipment using the provided tracking information.
*Shipping Delays:*
- While we strive to deliver your orders on time, please note that shipping delays may occur due to factors beyond our control, such as weather conditions or carrier issues. We appreciate your understanding and patience in such situations.
*Shipping Confirmation and Order Status:*
- You will receive a shipping confirmation email once your order has been dispatched. This email will include your tracking number and an estimated delivery date.
*Lost or Stolen Packages:*
- We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure that someone is available to receive the package at the designated shipping address upon delivery. In case there are any issues arising from packages not being received, the customer must resolve the issue with the postal carrier in use. Smoxygen.com will provide all the information necessary to resolve the problem. All shipping issues must be reported within 48 hours of the last tracking update.
*Cancellation Rights:*
-Customers are entitled to cancel your order within 2 business days or before the order has been dispatched by the carrier, without any obligation to provide a reason for doing so.
*Return Period:*
-Customers have 14 days from the date on which you receive the goods to return your order to us.
*How to Cancel:*
-To exercise your right to cancel, you must inform us of your decision with a clear statement. Please contact us via email at info@smoxygen.com to initiate the process.
*Exchange Process:*
-Contact our customer service team at info@smoxygen.com to initiate an exchange. Please provide your order number and the reason for the exchange.
-Our team will review your exchange request to ensure it meets our policy criteria and will inform you if the exchange is approved.
-Once your exchange is approved, please return the item to us following the instructions provided by our customer service team. The customer is responsible for any return shipping costs unless the exchange is due to a defect or error on our part.
-After we receive and inspect the returned item, we will process the exchange. We will ship the new item to you at no additional shipping cost.
Please note that some items are final sale and cannot be exchanged.
*Refunds:*
-Smoxygen.com will process your refund no later than 14 days from the day we receive the returned goods. The refund will be issued to the same payment method originally used for the purchase, and you will incur no fees for such reimbursement.
*Return Conditions:*
-For the goods to be eligible for a return, please ensure that:
1. The goods were purchased in the last 14 days.
2. The goods are in their original packaging.
3. The goods have not been used or damaged.
4. You have provided a receipt or proof of purchase.
Please note that Smoxygen.com reserves the right to refuse returns that do not meet these conditions at our sole discretion.
*Exclusions from Refunds:*
-Only regular-priced goods may be refunded. Goods purchased on sale are not eligible for refunds, except where such exclusions are prohibited by applicable law.
*Return Process:*
-Customers are responsible for the cost and risk associated with returning the goods. Please send the goods to the following address:
Smoxygen Inc.
239 New Rd., A 102
Parsippany, NJ 07054
USA
-We strongly recommend that you use an insured and trackable mail service for the return, as Smoxygen.com cannot issue a refund without actual receipt of the goods or proof of received return delivery.
*Contact Us:*
- If you have any questions or concerns regarding our shipping policy or your order, please don't hesitate to contact our customer service team at info@smoxygen.com. We are here to assist you every step of the way.
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