Please check your spam or promotions folder first. If it’s not there, contact us with your order name or email, and we’ll resend your confirmation.

We do not ship to P.O. Boxes due to age-restricted product regulations. Please provide a valid physical address for delivery.

Once your order is shipped, you’ll receive a tracking number by email. You can also view tracking details from your Smoxygen account dashboard.

While Smoxygen.com is not responsible for courier delays, lost shipments, or undelivered packages, we'll always try to help. Contact us as soon as possible, and...

Once your order has shipped, Smoxygen.com cannot guarantee address changes. Minor corrections may be possible through the courier using your tracking number, bu...

You may cancel or modify your order only before it has been shipped. Once an order has left our warehouse, it cannot be changed or canceled. If you need assista...

Yes. All orders are shipped in plain, unbranded packaging with no visible product details for your privacy.

Most U.S. orders arrive within 2–5 business days, depending on your location and selected shipping method at checkout.

Most orders are shipped the same day if placed before 3:00 PM EST, Monday through Friday. However, Smoxygen.com reserves the right to process and ship orders wi...